Accessing the Admin Panel

To access your admin dashboard:

• Navigate to your website URL
• Add /admin to the end of the URL
• Enter your admin credentials
• Click "Login" to access the dashboard

First Time Setup

When you first log in, take a moment to:

• Review the dashboard statistics
• Check any pending enquiries
• Add your first appliances to the inventory
• Configure your settings

The dashboard provides a comprehensive overview of your business operations at a glance.

Key Metrics

The top section displays four important metrics:

• Total Enquiries: All repair requests received
• Appliances Listed: Current inventory count
• Sales Orders: Number of appliance sales
• Revenue: Total income from sales

Recent Activity

Below the metrics, you'll find a real-time feed of recent activities including:

• New repair enquiries
• Appliance sales
• Inventory updates

The Repair Enquiries section is where you'll manage all customer service requests.

Viewing Enquiries

Each enquiry displays:

• Date received
• Customer name and contact details
• Appliance type and location
• Current status (Pending/Confirmed/Completed)

Processing Enquiries

To handle an enquiry:

• Click the eye icon to view full details
• Review the customer's issue description
• Click the green check button to confirm the enquiry
• The customer receives an automatic confirmation email

Search and Filter

Find specific enquiries quickly:

• Use the search box to find by customer name, email, or appliance type
• Filter by status to see only pending, confirmed, or completed enquiries

Adding New Appliances

To add an appliance to your inventory:

• Click the "Add Appliance" button
• Fill in the required fields:
  • Appliance Type
  • Manufacturer
  • Model Number
  • Condition (New/Refurbished/Used)
  • Price
• Add optional details like capacity, energy rating, and description
• Upload product images (drag and drop or click to browse)
• Click "Add Appliance" to publish

Managing Existing Appliances

For appliances already in your inventory:

• Edit: Click the pencil icon to update details or pricing
• Delete: Click the trash icon to remove (cannot be undone)
• Search: Use filters to find specific appliances quickly

Image Guidelines

For best results:

• Use clear, high-quality photos
• Show the appliance from the front
• Keep file sizes under 5MB
• Use JPG or PNG format

When customers purchase appliances from your website, orders appear in this section.

Order Information

Each order shows:

• Order number
• Customer details
• Items purchased
• Total amount
• Current status

Order Workflow

Process orders through these stages:

• Pending: New orders awaiting confirmation
• Confirmed: Order acknowledged and being processed
• Delivered: Order completed and delivered

The Analytics section provides insights into your business performance.

Available Metrics

• Monthly Revenue: Total sales for the current month
• Average Order Value: Average amount per sale
• Total Enquiries: Number of repair requests
• Active Listings: Available appliances in inventory

Using Analytics

Use these insights to:

• Track business growth
• Identify popular products
• Monitor customer demand
• Make informed business decisions

The system automatically sends professional email notifications for important events.

Automatic Emails

Emails are sent for:

• New Enquiries: You receive details, customer gets confirmation
• Order Confirmations: Both parties notified of new orders
• Status Updates: Customers informed of order progress

Email Templates

All emails use professional templates that:

• Match your brand design
• Include all relevant information
• Provide clear next steps

Common Issues

Enquiries not appearing?

• Refresh the page
• Check your internet connection
• Try logging out and back in

Emails not sending?

• Check spam folders
• Verify email addresses are correct
• Contact support if persistent

Can't upload images?

• Ensure files are under 5MB
• Use JPG or PNG format
• Try a different browser

Best Practices

• Check enquiries first thing each morning
• Keep inventory updated in real-time
• Respond to customers quickly
• Log out when finished on shared computers